Responding to a Message

To respond to a message in Kaster, please follow one of the below steps depending on how you received the message.

• Kaster Desktop or Mobile App
  
  • Please Note: The following steps apply to both the Kaster desktop and mobile apps
  • Open the Menu by clicking the Kaster logo button, then click 'Messages'
  • In the messages list, you'll see a blue notification on the message thread that contains a new message - click the message that you are responding to, and the message content will populate
  • Type the message you would like to send in the text field at the bottom of the app
    • If you would like to include files or media (size limit of 150mb), click the paperclip icon to the left of the text field and select the file, or drag and drop the file into the text field
  • Click Enter or the arrow to the right of the text field to send the message, and you will see that content appear within the conversation

See the video below for additional guidance:

If you are still having issues please contact us at [e-mail] or [phone] for additional help.

• SMS Text Message
  • The SMS text message will contain the name of the user that sent the message, their company name, the message content and a link to click to reply
  • Click the link to reply
  • A browser window will open, and you will see the message and any previous conversation content
  • Type the message you would like to send in the text field at the bottom of the window
    • If you would like to include files or media (size limit of 150mb), click the paperclip icon to the left of the text field and select the file
  • Click the arrow to the right of the text field to send the message, and you will see that content appear within the conversation

See the video below for additional guidance:

If you are still having issues please contact us at [e-mail] or [phone] for additional help.