Profile & Account Administration (Manage Password, One-Time Passcode, Account Verification)

This article explains how to reset your password, log in with a one-time passcode, change your password, and verify + resend your Kaster invitation email.

Resetting Your Password

If you forgot your password, you have two options:

Option 1 – Reset Your Password

1. Click Forgot Password? on the Kaster login page.
2. Enter your email or mobile number and click Reset Password.
3. Check your inbox for an email titled Verification code for your Kaster account.
4. Enter the 6-digit code from the email.
5. Create a new password, confirm it, and click Confirm to log in.

Option 2 – One-Time Passcode Login

1. Click One-Time Password Login under the Sign In button.
2. Enter your email or mobile number and click Send One-Time Password.
3. Check your inbox for the 6-digit code and enter it.
4. Click Sign In to access your account.

Changing Your Password

If you’re already logged in and want to update your password:

1. Click the Settings cog icon (top right).

2. Select Security > Change Password.

3. Enter your current password, then your new password twice.

4. Click Update to save changes.

Resending Your Invitation Email (Account Verification)

If you need your Kaster registration email again:

1. On the login page, click Resend Invitation.

2. Enter your email or mobile number and click Send Invitation.

3. Check your inbox for a new invitation email.

4. Follow the link in the email to create a password and complete setup.

Troubleshooting

• ⚠️ Never Invited: If you still can’t find the invitation and are having issues accessing and verifying your account, it’s very likely you were never added to a project directory to begin with. In that case, contact the person responsible for inviting you (usually your project manager or prime contractor).

• Check Junk/Spam: If you don’t see the email, look in your Junk or Spam folder.

• Add Kaster to Safe Senders: Emails come from [e-mail]. Add this to your safe senders list.

• IT Filters: If still missing, ask your IT team to allow emails from @kaster.app.

• Already Registered: If your email suggests resetting a password, it means you already registered. Simply reset your password instead.

If you have any questions or require further assistance feel free to contact us at [e-mail], call us at 855-948-5160, or click on the blue chat icon on the bottom right corner of this help center page to get in touch with a Kaster representative.